Eligibility for Refunds

Items must be unused, in original condition, and returned within 30 days of purchase.

Proof of purchase is required.

 

Non-Refundable Items

Custom or personalized products.

Items on sale.

 

Return Process

Contact our customer service to initiate a return.

 

Processing Refunds

Refunds will be processed within 7-10 business days after receiving the returned items.

Refunds will be issued to the original payment method.

 

Damaged or Defective Items

Report damaged or defective items within 7 days of receipt for a replacement or full refund.

We will not cover items which haven’t been installed by an approved workshop.

 

For more information, please contact us at 021541306 or email at support@toughtrucks.nz